UTILITY BILLING NOTICE
Corinth, TX, September 27, 2019 - The City of Corinth has discovered inconsistencies with the system that transmits water consumption to the billing software. Many of the units are sending false signals with what appears to be meter reading data. This has caused incorrect water bills for some residential and commercial accounts.
How did this occur?
The City began the process of installing new transponders that would wirelessly transmit water consumption from individual meters to receivers placed throughout the City. Upon completion of the installation project, it was discovered that the City had received a batch of faulty equipment from the distributor. System representatives have been assisting city staff to inspect and replace the faulty equipment. During the most recent billing cycle, some accounts were noted as having irregular water consumption. Staff performed a read verification of each of these meters and checked for water leaks. Many of the accounts tested were found to have not been transmitting correct usage.
The new wireless system is not fully activated as the radio equipment needed to allow the transponders to send real-time water use data is not completely installed. It is anticipated that the radio equipment will be fully replaced and activated by the end of November.
How does this affect your bill?
The previous months billing for some residents will be recalculated with the proper monthly consumption that was extracted from the registers on the water meters. The corrected billing amount will be added to the utility bill showing a previous balance with the corrected amount. This only applies to the customers that are known to have faulty equipment.
In order to ensure the integrity of the system, staff will be conducting a system wide audit of every residential and commercial account over the next month. We apologize for any inconvenience this may have caused and urge residents to contact City Hall at 940-498-3202 or submit an online inquiry if they have questions.
