Claims Handling & Repairs
The claims handling and repairs process includes:
• Triage
• Contractor deployment
• Repairs
• Customer satisfaction survey
Claims Process
- Call 1 (866) 922-9006 to begin the claims process. The customer service representative triages the claim.
- Once the claim is accepted, a Contractor is assigned.
- Upon completion, the contractor processes the claim directly with SWLA. The homeowner is asked to complete a post-repair satisfaction survey.
Customer satisfaction is at the heart of what Service Line Warranties of America does. The highest satisfaction requires the best customer service and a skilled, reliable network of contractors. SLWA & HomeServe continue to deliver both.
Our professional and well-trained customer service team is on hand to assist homeowners at every stage of the program.
- Representatives average 5 years on the job, so they fully understand the terms and conditions, appreciate customer needs and handle claims promptly and efficiently.
- Live repair-management support is available 24 hours a day, 7 days a week.
